According to a document from the internal company obtained by the motherboard, Amazon plans to monitor how their employees use their keyboards and mice to prevent client data leakage. According to reports, the retailer is included towards licensing tools called COMPOGIZEC.
“The software is not based on personally identifiable information or other static data,” Frequently Asked Questions of the Status, is declared. Instead, the company affirms that it uses “behavioral biometry” to generate a profile of how someone writes and uses their computer. Its software uses that profile to verify that a hacker or impostor has not committed the device of an employee. The ComputiSec website lists Cisco and Deutsche Telekom as “partners”, which suggest that Amazon would not be the first company to use its software. Reportedly, Amazon examined other employee monitoring solutions. However, due to the “challenges around the collection of keystroke data”, it concluded that it was better to become more “conscious privacy” models as behaviors.
In the document, Amazon says that he needs said software to combat various security threats. The company aims at least four cases in which their security team identified incidents where someone posed as a service agent to obtain customer data. “We have a security gap, since we do not have a reliable mechanism to verify that users are the ones who claim they are,” says the company in the document.
With more than its employees working remotely due to the pandemic, it is also concerned about an increased risk of “data exfildation”. Amazon points to several hypothetical scenarios, wants to protect himself, including one where an employee of customer service forgets to block his computer, and a roommate Nosy steals the company’s data. By 2022, it considers that the software could help you reduce the acquisition of a 100 percent.
“Maintaining the security and privacy of customer data and employees is among our highest priorities,” Kelly Nantel, director of the National Media Relations at Amazon. “While not We shared details about the technologies we use, we continually explore and prove new ways to safeguard the data related to the client, while we also respect the privacy of our employees. And we do it, at the same time we do it, complying with applicable laws and privacy regulations. “
While Amazon’s reasons to consider behavioral, they seem well-intentioned, the company does not have the best history with employee monitoring software. A recent CNBC report found that Amazon’s mentor application was too dominant to do his work expected effectively, and would have unnecessarily penalized the drivers for things like passing over the occasional blow on the road.
